Privacy Policy
Privacy Policy
Drain Master SW Limited
1. Introduction
Drain Master SW Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, visit our website, or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Company Name: Drain Master SW Limited
Registered Office: Pullcotts Farm Nursery, Peeks Brook Lane, Horley, RH6 9SS
Email: info@drainmastersw.com
Telephone: 020 8946 0015
3. Data We Collect
We may collect the following types of personal data:
Identity Data: Name, address, email, and telephone number.
Service Data: Property details and drainage issues reported.
Financial Data: Payment information (processed securely via third-party providers).
Technical Data: IP address, browser type, and website usage (via cookies).
Communication Data: Records of emails, calls, or messages exchanged with us.
4. How We Collect Your Data
When you contact us by phone, email, or through our website.
When you use our services (e.g., booking a drainage inspection or repair).
Automatically, through cookies and analytics tools when you visit our website.
5. How We Use Your Data
We use your personal data for the following purposes:
To provide and manage our drainage services.
To communicate with you about bookings, invoices, and service updates.
To process payments and issue receipts.
To comply with legal, tax, and regulatory obligations.
To improve our website, services, and customer experience.
For marketing purposes (only if you have given consent).
6. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract: To deliver our services.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interest: To improve services and manage customer relationships.
Consent: For marketing communications (you can withdraw consent at any time).
7. Data Sharing & Disclosure
We do not sell your data. However, we may share your data with:
Service providers and contractors working on our behalf.
Payment processors (for secure transactions).
Professional advisers (accountants, insurers, legal advisers).
Regulatory and law enforcement authorities, where required.
8. Data Retention
We only keep your personal data for as long as necessary:
Customer records: Up to 7 years (for tax and legal purposes).
Enquiries: Up to 2 years if no contract is entered.
Marketing data: Until you withdraw consent.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
10. Your Rights
Under the UK GDPR, you have the right to:
Access your personal data.
Rectify inaccurate data.
Request erasure of your data (“right to be forgotten”).
Restrict or object to data processing.
Data portability (receive a copy of your data).
Withdraw consent for marketing.
Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
11. Cookies
Our website may use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings.
12. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: info@drainmastersw.com
Phone: 020 8946 0015
Address: Pullcotts Farm Nursery, Peeks Brook Lane, Horley, RH6 9SS